Shipping & Returns

 

Shipping

 

Shipping countries

We deliver to the following countries:

Europe:

Germany, Andorra, Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.

North America: USA, Canada.

Australia: Australia, New Zealand.

Rest of World:

Argentina, Bolivia, Brazil, Brunei, Chile, China, Colombia, Ecuador, Egypt, Hong Kong SAR, Indonesia, India, Israel, Japan, Malaysia, Mexico, Monaco, Paraguay, Peru, Singapore, South Africa, South Korea, Suriname, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America, Uruguay.

 

I. Delivery within Germany:

Shipping charges incl. VAT amount to

4,99 Euro flat rate charge per order for Standard shipping,

9,99 Euro flat rate charge per order for Express deliveries until next business day and

19,99 Euro flat rate charge per order for Express deliveries until before 12:00 p.m. next business day.

 

II. Delivery to all other countries:

Shipping charges for deliveries to the European countries (EU countries incl. VAT)

Andorra, Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City amount to:

13,99 Euro for Standard shipping and

19,99 Euro for International Express (1-2 Business Days) shipping.

 

Shipping charges for deliveries to USA, Canada amount to:

19,99 Euro for Standard shipping and

25,99 Euro for International Express (1-2 Business Days) shipping.

 

Shipping charges for deliveries to

Argentina, Bolivia, Brazil, Brunei, Chile, China, Colombia, Ecuador, Egypt, Hong Kong SAR, Indonesia, India, Israel, Japan, Malaysia, Mexico, Monaco, Paraguay, Peru, Singapore, South Africa, South Korea, Suriname, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America, Uruguay amount to:

19,99 Euro for Standard shipping and

25,99 Euro for International Express (1-2 Business Days) shipping.

 

Shipping charges for deliveries to Australia, New Zealand amount to:

29,99 Euro for Standard shipping and

39,99 Euro for International Express (1-2 Business Days) shipping.

 

For deliveries to countries outside the European Union, additional costs may apply in certain cases, which we cannot have influence on (e.g. levies, dutie, taxes due to import regulations, charges for payment transfer services of banks, exchange rate charges) and which you will have to pay if charged.

 

Further information can be found at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm und zur Einfuhrumsatzsteuer unter http://auskunft.ezt-online.de/ezto/Welcome.do  sowie speziell für die Schweiz unter http://xtares.admin.ch/tares/login/loginFormFiller.do

 

III. Information regarding deliviery

 

Delivery periods

Delivery periods for deliveries within Germany with Standard shipping amount to 3 to 5 days.

Deliveries within Germany with Express shipping are made on the next business day (Monday to Friday).

Deliveries within Germany with Express shipping until 12:00 p.m. are made on the next business day (Monday to Friday) before noon.

Delivery periods for other countries than Germany amount to 4 to 10 days with Standard shipping and 1 to 2 business days with International Express (1-2 Business Days) shipping.

 

Information regarding determination of the date of delivery

Deliveries to Germany

The deadline for Standard shipping delivery begins on the day after the contract is concluded and ends with the expiry of the last day of the deadline.

The deadline for Express before 12:00 p.m. shipping delivery - if ordered before 11:30 a.m. - begins on the day the contract is concluded or - if ordered after 11:30 a.m. - begins on the day after the contract is concluded and ends on the next business day.

The deadline for Express before 12:00 p.m. shipping delivery - if ordered before 11:30 a.m. - begins on the day the contract is concluded or - if ordered after 11:30 a.m. - begins on the day after the contract is concluded and ends at 12:00 p.m. (noon) on the next business day.

Deliveries to other countries

The deadline for Standard shipping deliveries begins on the day after the contract is concluded and ends with the expiry of the last day of the deadline.

The deadline for International Express (1-2 Business Days) shipping deliveries - if ordered before 11:30 a.m. - begins on the day the contract is concluded or - if ordered after 11:30 a.m. - begins on the day after the contract is concluded and ends with the expiry of the last day of the deadline.

The deadline for delivery begins on the day after the contract is concluded and ends with the expiry of the last day of the deadline.

If the last day of the deadline is a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

 

Returns

 

Instructions for cancellation

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (AAVI GmbH, Mergenthalerallee 73-75, 65760 Eschborn, Deutschland, Tel.: +49 61 96 / 921 77-72, E-Mail: team@ninety-9.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.

Please use exclusively the following address for this purpose (unless we have explicitly agreed otherwise to another address):

AAVI GmbH
c/o Alt Finecom Logistics GmbH
Otto-Brindl-Strasse 444 oder 1
94447 Plattling
Germany

For returns sent to one of our address other than our warehouse mentioned above, we charge 20,00 Euro for the additional logistics costs. You do not have to pay this amount if you can prove to us that our costs for this are less than 20,00 Euro.

The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Partial cancellation for set or bundle orders at special prices:

If you are entitled to a right to cancel with regard to your order and if you make use of this right after submitting your contractual declaration for the purchase of a product set with regard to only one set component, we reserve the right to apply the price for the component not affected by the cancellation that would have been due for its individual purchase (i.e. without a price reduction by way of a set purchase). In the case of the above-mentioned partial cancellation, the proportionate purchase price to be refunded is thus calculated as the difference between the purchase price paid and the individual purchase price for the set component not affected by the cancellation. This only applies, however, if you were already informed about the individual purchase price of the set components before submitting your contractual declaration or if you could reasonably identify the corresponding individual purchase prices based on existing information before submitting your contractual declaration. The refund of shipping costs in case of cancellation (see above) remains unaffected.

Exclusion or premature expiry of the right of revocation

The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.